Shipping policy

Allesco Shipping Policy

At Allesco, we strive to get your order to you as quickly as possible while ensuring a smooth and secure shipping process. Please review our shipping policy below before placing your order.

Order Processing

  • All orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
  • Once your order has been processed, you will receive a confirmation email with tracking information.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times & Delivery

  • Standard shipping takes 5-10 business days after your order has been processed.
  • Shipping times may vary depending on your location and carrier delays, which are outside of our control.
  • We currently offer worldwide shipping, but delivery times for international orders may vary.

Shipping Rates & Methods

  • We offer standard and expedited shipping options at checkout.
  • Shipping costs are calculated based on your location and order size.
  • Free shipping may be available on certain promotions or for orders over a specific amount.

Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.
  • Please allow 24-48 hours for tracking updates to appear in the system.

Lost, Delayed, or Stolen Packages

  • Allesco is not responsible for lost, stolen, or delayed packages once they are handed over to the shipping carrier.
  • If your package is missing, please contact the shipping carrier directly with your tracking number.
  • If your order is marked as "delivered" but you haven’t received it, check with neighbors, household members, or your local post office.

International Shipping

  • International delivery times vary based on location and customs clearance.
  • Customers are responsible for custom duties, taxes, or import fees imposed by their country.

Address & Shipping Information

  • Please double-check your shipping address before placing an order. We are not responsible for packages shipped to incorrect addresses provided by the customer.
  • If an order is returned due to an incorrect address, the customer must pay for reshipment.

Contact Us

If you have any questions about your order or shipping, contact us at [your customer support email].

We appreciate your patience and support. Thank you for shopping with Allesco!